Customer Service Specialist

Do you have the will, knowledge and courage to deliver great customer experiences and be in the front line of the development of the cryptocurrency sector in Europe?
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Do you have the will, knowledge and courage to deliver great customer experiences and be in the front line of the development of the cryptocurrency sector in Europe? 

We are looking for a person to join our customer service team. 

Coinmotion is the leading cryptocurrency service provider in the Nordics and one of the fastest growing financial technology companies in Finland. Coinmotion is providing a wide variety of cryptocurrency investment services like trading, lending, custody, private banking and payment services across Europe. Coinmotion is regulated as a payment institution and virtual currency service provider by the Finnish Financial Supervisory Authority (FIN-FSA).

Role of the customer service specialist is diverse and the job includes assisting clients via chat, e-mail and telephone in both service and industry-related topics. The work concentrates on serving our Finnish and foreign customers, which is why great language skills and communication skills are a must. 

Pros in working at Coinmotion:

  • Coinmotion offers our employees a variety of work benefits
  • Continuous education of our employees
  • Flexibility – flexible working hours, possibility to work in different locations
  • Agility of our company – getting your ideas heard and having an influence in product development
  • Being on the front-line of cryptocurrency sector and its development

What we’re looking for:

  • We’re looking for a perfect match for our customer service team of experts
  • Positive attitude and a team player, as we’re working closely with our team on a daily basis
  • Great written communication skills 
  • Attention to detail
  • Previous experience in a customer service role or sales is considered as a plus
  • Prior knowledge or experience in the financial sector or cryptocurrencies is also an advantage, but not mandatory as we will be educating our staff. 
  • Language requirements are Finnish, English and a third language, most preferably Spanish. You must be able to work in these languages in both spoken and written form.

The job available is full-time. The contract is permanent with a 6 month trial period. Please indicate your salary request in the application. Work will begin as soon as the perfect candidate is found. Preferred working office is located in Tampere.

Or, know someone who would be a perfect fit? Let them know!

Rautatienkatu 21
33100 Tampere Directions

Jyväskylä

Kauppakatu 39
40100 Jyväskylä Directions

Helsinki

Mikonkatu 9
00100 Helsinki Directions

Working at Coinmotion means

  • Competitive salary & performance-based bonuses

    We offer our employees a solid base salary and reward outstanding performance with cash bonuses and shares. You can even get paid in crypto!

  • Support of your wellbeing and development

    You receive occupational healthcare insurance, professional mental wellbeing guidance, and pick self-development projects to execute during work hours. And you get to spend up to one work hour a week exercising!

  • Workshops and celebrations abroad

    We organize annual workshops and celebrations throughout the year. One of our past extended workshops took the entire team to Spain for several weeks to work and have fun in the sun.

Workplace & culture

Working in one of the fastest developing industries in the world is never dull! Besides that, we make sure you have the time, space, and resources to bring out the best in yourself. Your colleagues from across Europe are experts in their fields and crypto enthusiasts like you, and you get to help each other learn new skills together.

Already working at Coinmotion?

Let’s recruit together and find your next colleague.

email
@coinmotion.com
  • Aleksi Kirsilä
  • Heidi Hurskainen
  • Herman Mäenalanen
  • Katariina Mustonen
  • Niklas Sluijter
  • Pasi Matilainen
  • Raúl López
  • Sami Kriikkula
  • Sampo Hyvärinen
  • Valeriya Kushchuk
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